Position details
CUSTOMER SERVICE ADVISOR
Location
Salary
Posted on
Reference
Benefits
Salary
Posted on
Reference
Benefits
Heywood
£26000
09/02/2026
NJR16445
Plus Benefits
£26000
09/02/2026
NJR16445
Plus Benefits
DESCRIPTION
We\'re working with a fast-growing online beauty retailer who\'s on the lookout for a Customer Service Advisor to join their small, friendly, and supportive team. This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences.
If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you.
Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance.
What you\'ll be doing:
Building strong, friendly relationships with the retailer\'s customer community
Responding to customer enquiries via phone, email, and live chat
Processing refunds, returns, and carrier claims efficiently and accurately
Delivering a consistently positive, happy, and professional service
Being a valued team player who contributes to a great workplace atmosphere
What we\'re looking for:
Previous customer service experience (essential)
Experience in online/e-commerce customer service (preferred)
Familiarity with Shopify
Knowledge of Freshdesk (ideal but not essential)
Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock
Confident using Microsoft Office
Knowledge of Orderwise and carrier management systems (a bonus)
Strong IT skills and attention to detail
A bubbly, confident personality with excellent communication skills
Highly organised, with the ability to juggle multiple tasks
This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions.
If you\'re passionate about people, service, and being part of something positive - we\'d love to hear from you ?
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16445
If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you.
Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance.
What you\'ll be doing:
Building strong, friendly relationships with the retailer\'s customer community
Responding to customer enquiries via phone, email, and live chat
Processing refunds, returns, and carrier claims efficiently and accurately
Delivering a consistently positive, happy, and professional service
Being a valued team player who contributes to a great workplace atmosphere
What we\'re looking for:
Previous customer service experience (essential)
Experience in online/e-commerce customer service (preferred)
Familiarity with Shopify
Knowledge of Freshdesk (ideal but not essential)
Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock
Confident using Microsoft Office
Knowledge of Orderwise and carrier management systems (a bonus)
Strong IT skills and attention to detail
A bubbly, confident personality with excellent communication skills
Highly organised, with the ability to juggle multiple tasks
This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions.
If you\'re passionate about people, service, and being part of something positive - we\'d love to hear from you ?
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16445
Apply Now
